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Return Policy

General:

  • For your protection, we reserve the right to cancel any order at any time.
  • Please verify that your account email address is current and valid. We will use this address to send your order confirmation, shipping information, etc.
  • After placing an order you will receive a copy of your order via email. Please verify that your order is correct and call or email us (support@mysportsarsenal.com) as soon as possible if something is incorrect.
  • MySportsArsenal reserves the right to make any design changes without notice or obligation to incorporate these changes in products previously purchased.
  • The price of an item is final at the time of sale.
  • Should you choose to use your Debit card (or any card linked to your checking account), the amount of your purchase will be charged to your account up front or at the time of order fulfillment. The funds reserved for your order may be held by the bank, even though the transaction has not been finalized. The actual length of the hold is determined by your bank and is outside of our control. However, most holds are released within 3 to 5 business days. Since debit cards are linked to cash accounts, changes or adjustments to your order can result in multiple pending transactions on your account. We do not assume responsibility for loss or inconvenience due to held funds.

 

Customization:

  • Orders: Once your order is finalized, it cannot be changed or cancelled.

 

Returns:

  • All items carry a 30 day warranty for manufacturing defects except as noted below. Providing the item shows no signs of abuse, we will replace or repair the item at our discretion.
    • Closeout items are provided as-is with no warranty.
  • Returned items must be in new condition including the original packaging.  Please return the items in the same manner they were shipped to you.
  • Packages that are returned to shipper will be left as an open credit on the customer's account. We will not re-ship any order until confirmation of the correct address is provided by the customer.
  • For closeout items, all sales are final!
  • Defective items must be shipped back at the customer's expense before a replacement will be issued.
  • The customer is responsible for return shipping charges. When returning a non-defective item for cash refund, only the item cost is refunded, not the shipping costs.
  • Items damaged by a 3rd party are not warranted.

 

Payment Options:

  • Please use PayPal or credit/debit cards for payment.

 

Collection of Sales Tax:

  • It is the responsibility of the purchaser to determine if they are responsible to pay taxes on the purchases based on their laws of their local government.

 

Shipping:

  • The day of shipment does not count as a shipping day.
  • Upon delivery, if there is a problem with your order, please contact us immediately. Discrepancies found more than 3 days after receiving your order will not be honored.
  • Custom orders will ship via your chosen shipping method when the customization process is complete. Customization orders are completed in the order in which they are received.
  • We will not be held responsible for shipping delays due to acts of God.